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2 queues set up with mandatory one for part of polulation and optional for the remaining

jfomarquesjfomarques
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in Community support
Hi,

I need to simulate the following:
I have two queues A and B. 20% of the arriving population must go to queue B, but the remaining 80% can go to whichever is free.

So far I have set 20% to always go to B and 80% to always go to A, but I need to change it to what I described, but I am a bit lost.

How do I set this up? Help?

Thanks


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    Hi jbomarques,

    It sounds like you will have to split that logic into 2. You will start by sending 20% to queue A and 80% to a dummy queue. After the queue, there would be a dummy activity which would have a routing out logic to set to circulate/priority/shortest, whichever option fits your case best. There is no way (other than using VL, which I don't think would be worth the effort here) to get the two types of routing in a single activity.

    I hope this makes sense.
    Kristyna

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