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"Move Work Item To" doesn't move an item

AJ08740AJ08740
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in Community support
Hello all,

I have a problem with the "Move Work Item To" function. I have several work item in a Queue and I need to move them in another queue. However, the function "Move Work Item To" only works for the x-1 first. The last one always get stuck in the queue...

Does anyone has an idea why?

Thanks for your support!

Vincent


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    Hello Vincent,

    I think the issue will be with how you are selecting the work items. The function "Move work item to" will only impact the 'current work item' which would normally be the one that triggered the logic, unless you change it by using the command select current work item. If you would like to move all of the work from the queue, you will need to create a loop and select each work item and move it one by one (which the loop would do).

    I hope that makes sense.
    Kristyna

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