Work Items not Processing
Hi, im currently studying modelling. I setup a customer complaints process. I have a complaint issued, goes to a queue to an activity Complaint Open. Distribution is triangular. The queue has a capacity of 70. The bocked % time in Complaint Open is 98%. It has a priority to take from the queue. I cant figure out what is going on? I have the complaint issued also on a triangular distribution. Could anyone assist please?