Multiple work items in one activity?
I’m trying to create a simulation of a call center.
I have multiple different staff as resources, one full-time staff resource with specific scheduling and one part-time resource at different times as well. With a total of around 25 staff
They all have one job which is to answer calls, so I have one activity hooked up simply with start point Que Activity Endpoint.
The activity only does one call at a time even though there are at least 10 staff available at any given time to take more calls.
How do I set the activity to be able to accept more calls depending on how many staff are available?
The simulation I have now essentially had a multitude of staff members all standing around one phone. How can I set a single activity to represent multiple phones? So for example, phone calls will constantly enter the activity as long as there is a staff member to take it. And que when there are no callers available at that time!
Thanks in advance!