Redirect work if the shift concludes
I want to redirect work from a quea once the shift of my working center concludes. Insted of having them waiting until the shift resumes or forcing the working center to clear the quea at the end of the shift, I want to re-send them to another service to be seen. The context Im working on is on an A&E department where some patients may be seen by a GP but once the GP shift is over I want to send them back to the general quea of the A&E service. How can I do this?